Job Description

Position Title: Host

Reports To: General Manager

Location: OMB Ballantyne

About OMB

The Olde Mecklenburg Brewery (OMB) is a well-known craft brewery located in Charlotte, North Carolina. Founded in 2009, it has become one of the city's premier destinations for beer enthusiasts, serving high-quality beers brewed in adherence to the German Purity Law, Reinheitsgebot. This law, which dates back to 1516, dictates that beer should be made only from water, barley, hops, and yeast, ensuring that OMB's offerings are both traditional and authentic.

OMB's original location is situated in the Lower South End (LoSo) neighborhood of Charlotte, where the brewery features a state-of-the-art production facility, a restaurant, and an expansive 1-acre biergarten. The brewery is especially known for its lively and family-friendly atmosphere, hosting numerous events and festivals throughout the year. Its beers are distributed across North Carolina through an independent wholesaler network, making them accessible statewide.

In Spring 2024, the brewery expanded by opening a second location in the Ballantyne neighborhood of South Charlotte. This new venue is a significant growth for OMB, featuring a spacious, two-story, 14,000-square-foot restaurant and biergarten, designed to offer even more space for beer lovers to enjoy a wide range of OMB’s craft beers.

OMB is particularly proud of its community involvement and commitment to the craft beer movement, consistently offering high-quality brews that range from traditional German-style lagers to experimental seasonal brews. It is a celebrated part of Charlotte's beer scene and an iconic representation of German brewing traditions in the South.

About The Role

Ensure that guests are given a warm welcome by Team OMB.

• Welcome guests upon arrival
• Maintain a positive and friendly attitude to create a welcoming atmosphere
• Manage the seating chart to ensure an efficient flow of guests and optimal table turnover
• Keep track of guest wait list and assign tables as they become open
• Communicate wait times and delays to guests
• Assist guests with takeout orders, beer-to-go orders, and merchandise orders
• Answer phone calls and inquiries regarding hours and service
• Record and manage reservations for larger groups to maximize seating capacity
• Communicate effectively with management, culinary team, and server to ensure a smooth dining experience
• Provide exceptional customer service
• Assist guests with special requests or accommodations
• Maintain cleanliness and organization of host stand, menus, and dining area
• Familiarize yourself with OMB’s menu and make recommendations
• Promote ongoing promotions, events, or loyalty programs to guests

What’s In It For You?

• $15 an hour
• 401k with match
• Employee discount (food, merchandise, and beer!)
• Room for growth

Qualifications

• Preferred service experience
• Positive attitude & outgoing demeanor
• Team-oriented
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with composure
• Organizational skills
• Ability to multi-task
• Basic computer skills

OMB Core Values

1. Dedication to quality, no shortcuts
2. Integrity, do the right thing
3. Service-minded
4. Point of pride in the community
5. Lead, don’t follow
6. Team

Additional Requirements to Consider

• All candidates must pass a pre-employment/post offer background check.
• Applications are reviewed regularly for both locations. If we would like to move forward with the interview process, HR will contact you via phone or email.
• Positions are posted and maintained regularly. If you have not received any communication from HR, we may not have an open position at the time, but may contact you for a future position.
• OMB Participates in E-Verify for employment verification.
• OMB is an equal opportunity employer that hires individuals based on job-related qualifications and abilities.

Compensation details: 15-15 Hourly Wage

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